Terms of service

These Terms of Service govern your access to and use of the WINKU website, online store, products, content, features, and related services.

The website is operated by WINKU COSMETICS & SKIN CARE PRODUCTS TRADING, referred to in these Terms as “WINKU,” “we,” “our,” or “us.”

By visiting our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms of Service and the policies referenced within them. Please read them carefully before using our website.

Section 1 — Online Store Terms

You must be of legal age in your place of residence, or have the permission and supervision of a parent or legal guardian, to use this website and purchase our products.

You may not use our products, website, or services for any unlawful, fraudulent, abusive, or unauthorized purpose.

You must not transmit viruses, malicious code, or any material intended to interfere with the website, Shopify, payment systems, or other customers.

A violation of these Terms may result in the suspension or termination of your access to our services.

Section 2 — Product Information

We make reasonable efforts to present product descriptions, ingredients, shades, photographs, prices, and other information as accurately as possible.

Actual product colours may vary slightly because of screen settings, lighting, photography, skin tone, natural lip colour, and individual application.

Product results and experiences may vary between individuals. Product information provided through the website is for general informational purposes and is not intended as medical advice.

Customers should review the product ingredients before use, particularly if they have known allergies or sensitivities. Discontinue use if irritation or discomfort occurs and seek appropriate professional advice when necessary.

Section 3 — Product Availability

All products are subject to availability.

We reserve the right to:

Limit the quantity of products available for purchase
Discontinue products or shades
Modify product packaging or presentation
Restrict sales to particular persons, locations, or jurisdictions
Cancel orders affected by inventory discrepancies or technical errors

Adding an item to your cart does not reserve the product. An order is not confirmed until Shopify displays an order confirmation and the required payment has been successfully completed or authorized.

Section 4 — Orders

When placing an order, you agree to provide complete, current, and accurate information, including your:

Full name
Email address
Mobile number
Shipping address
Billing information
Other information reasonably required to process and deliver your order

Please review your information carefully before submitting the order.

We may contact you to verify order details, payment information, delivery information, or suspected fraudulent activity.

We reserve the right to refuse, limit, hold, or cancel an order when reasonably necessary, including where:

Payment cannot be verified
Information provided is incomplete or inaccurate
An item is unavailable
A pricing or website error occurred
We reasonably suspect fraud, abuse, unauthorized resale, or unlawful activity
Fulfilment is not reasonably possible

If we cancel a paid order, we will arrange an appropriate refund for the cancelled item or order.

Section 5 — Prices and Payment

Prices are displayed in Philippine pesos, unless otherwise indicated.

Applicable product prices, shipping charges, discounts, and the final order total will be shown during checkout before payment is completed.

We may update prices and promotional offers without prior notice. However, changes will not affect orders that have already been confirmed, except where correction is required because of an obvious pricing or system error.

Payments are processed through Shopify and authorized third-party payment providers.

By submitting payment information, you confirm that:

You are authorized to use the selected payment method
The information provided is complete and accurate
You authorize the payment provider to process the applicable charge

WINKU does not directly store complete credit or debit card details.

Any payment-provider processing time, security check, refund posting time, or account restriction may be governed by the provider’s own terms.

Section 6 — Discounts and Promotions

Discounts, promotional codes, giveaways, free-shipping offers, bundles, and limited-time promotions may be subject to separate conditions.

Unless otherwise stated:

Only one discount code may be used per order
Discounts cannot be exchanged for cash
Discounts cannot be applied retroactively to completed orders
Promotional offers are subject to availability
Promotional periods and mechanics may be changed or ended where reasonably necessary

Orders that misuse discount codes, exploit technical errors, or violate promotional mechanics may be cancelled.

Section 7 — Shipping and Delivery

Orders are processed and delivered in accordance with our Shipping Policy.

Delivery dates are estimates and may be affected by courier operations, weather, holidays, remote-area coverage, incorrect delivery information, or other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and a reachable contact number.

Once a parcel has been handed over to a courier, tracking and delivery activity may also be subject to the courier’s procedures.

Please review our Shipping Policy for further information about processing times, delivery estimates, failed deliveries, tracking, and damaged parcels.

Section 8 — Cancellations and Order Changes

We cannot guarantee that changes or cancellations can be accommodated once an order has been confirmed, packed, processed, or handed over to the courier.

Approved cancellations and refunds may be subject to payment-provider processing times.

WINKU may cancel an order where reasonably necessary, including for inventory issues, payment problems, suspected fraud, pricing errors, or circumstances preventing fulfilment.

Section 9 — Returns and Refunds

Returns, replacements, and refunds are governed by our Return and Refund Policy.

Due to hygiene and safety considerations associated with cosmetic and personal care products, opened or used products generally cannot be returned because of change of mind or shade preference.

This does not remove or restrict any rights or remedies available to customers under applicable Philippine consumer protection laws.

Please inspect your order upon delivery and promptly report damaged, defective, incomplete, or incorrect items using the process stated in our Return and Refund Policy.

Section 10 — Personal Information and Privacy

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy.

By using our website, you acknowledge that information may be processed by Shopify and other service providers required to operate the store, process payments, prevent fraud, provide customer support, and fulfil deliveries.

Section 11 — Customer Accounts

You may be able to create or access a customer account through our website.

You are responsible for:

Providing accurate account information
Keeping your login credentials secure
Restricting unauthorized access to your account
Informing us promptly of suspected unauthorized activity

We may suspend or restrict an account where reasonably necessary to protect customers, our business, or the security of our services.

Section 12 — Reviews, Feedback, and Submissions

When you submit a review, comment, photograph, testimonial, suggestion, message, or other content to WINKU, you confirm that:

You have the right to submit it
It is truthful and not misleading
It does not infringe another person’s rights
It does not contain unlawful, abusive, defamatory, discriminatory, malicious, or harmful material

Where you provide content for publication, you grant WINKU permission to use, reproduce, display, and share that content for legitimate business and promotional purposes, subject to applicable law and any agreed campaign terms.

We may remove content that violates these Terms or applicable law.

Section 13 — Intellectual Property

The WINKU name, branding, logos, product names, photographs, graphics, text, packaging designs, website design, and other original materials are owned by or licensed to WINKU, unless otherwise indicated.

You may view and use the website for personal, non-commercial shopping purposes.

You may not copy, reproduce, distribute, modify, publish, sell, commercially exploit, or create derivative works from our content without prior written permission.

Section 14 — Prohibited Uses

You must not use the website or services:

For unlawful or fraudulent purposes
To violate intellectual property or privacy rights
To submit false, misleading, or harmful information
To impersonate another individual or entity
To interfere with website or payment security
To scrape, harvest, or collect information without authorization
To distribute malicious software
To place fraudulent orders
To resell products through unauthorized or misleading channels
To harass, threaten, discriminate against, or harm another person

We may restrict or terminate access for prohibited conduct.

Section 15 — Third-Party Services and Links

Our website may use or link to third-party platforms and services, including Shopify, payment providers, courier services, analytics tools, social media services, and other applications.

Third-party services are operated independently and may be governed by their own terms and privacy policies.

We are not responsible for third-party websites, services, availability, content, security practices, or actions outside our reasonable control.

Section 16 — Errors and Corrections

The website may occasionally contain typographical errors, inaccurate information, omissions, pricing errors, stock discrepancies, or technical issues.

We reserve the right to correct errors, update information, cancel affected orders, or make reasonable adjustments at any time.

Where an error materially affects a paid order, we will contact the customer and provide an appropriate resolution.

Section 17 — Availability of the Website

We aim to keep the website and services available, but we do not guarantee uninterrupted or error-free access.

Access may occasionally be affected by maintenance, system updates, internet disruptions, Shopify services, payment-provider services, security incidents, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue parts of the website or services where reasonably necessary.

Section 18 — Limitation of Liability

To the fullest extent permitted by applicable law, WINKU will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms excludes, limits, or waives liability that cannot legally be excluded, or any mandatory customer rights under applicable Philippine law.

Customers remain responsible for following product instructions, reviewing ingredients, storing products appropriately, and discontinuing use if an adverse reaction occurs.

Section 19 — Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims caused by your unlawful use of the website, violation of these Terms, infringement of another person’s rights, fraudulent activity, or misuse of our services.

This section does not limit any mandatory consumer rights or impose liability that cannot lawfully be imposed.

Section 20 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply.

Section 21 — No Waiver

If WINKU does not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.

Section 22 — Changes to These Terms

We may update these Terms from time to time to reflect changes in our operations, services, website, policies, or applicable legal requirements.

The updated version will be posted on this page with a revised “Last updated” date.

Changes will apply prospectively and will not unfairly remove rights relating to orders already completed before the change.

Section 23 — Governing Law

These Terms are governed by the laws of the Republic of the Philippines.

Nothing in these Terms prevents a consumer from exercising rights or seeking remedies available under applicable consumer protection, privacy, e-commerce, and other Philippine laws.

Section 24 — Contact Us

Questions about these Terms of Service may be sent to:

WINKU COSMETICS & SKIN CARE PRODUCTS TRADING
Email: hello@winkucosmetics.com
Business location: Bacoor City, Cavite, Philippines

WINKU operates as an online business. Walk-in purchases, customer pickups, and in-person returns are not accommodated unless expressly confirmed in writing.