Shipping policy

Last updated: July 10, 2026

Thank you for shopping with WINKU COSMETICS & SKIN CARE PRODUCTS TRADING (“WINKU,” “we,” “our,” or “us”). This Shipping Policy explains how we process and deliver orders placed through our online store.

Order Processing

Orders are generally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends, public holidays, or outside regular operating hours will be processed on the next business day.

During launches, promotions, holidays, or periods of high order volume, processing may take longer. We will contact you if there is a significant delay affecting your order.

Shipping Coverage

We currently ship to eligible addresses within the Philippines.

Shipping availability, fees, and delivery estimates depend on the customer’s delivery location and will be displayed during checkout.

Shipping Couriers

Orders may be delivered through third-party courier partners, including:

J&T Express
Flash Express
Other available local logistics providers

WINKU may select the courier based on service availability, delivery location, parcel requirements, and operational considerations.

Estimated Delivery Times

Estimated delivery times begin after the order has been processed and handed over to the courier.

Typical delivery estimates are:

Metro Manila and nearby areas: approximately 2–5 business days
Provincial Luzon: approximately 3–7 business days
Visayas and Mindanao: approximately 5–10 business days

These are estimates only and are not guaranteed. Delivery may be affected by courier operations, weather conditions, holidays, service disruptions, remote-area coverage, or other circumstances outside WINKU’s reasonable control.

Shipping Fees

Shipping fees are calculated based on the delivery area and the shipping option selected during checkout.

The applicable shipping fee will be shown before the customer completes payment.

Any free-shipping promotion will be subject to the conditions stated in the applicable promotional offer.

Order Tracking

Once an order has been packed and handed over to the courier, the customer will receive a shipping confirmation containing the available tracking details.

Please allow time for the courier’s tracking system to update after the parcel has been collected.

Delivery Information

Customers are responsible for providing a complete and accurate delivery address, including:

Recipient’s full name
Mobile number
House, building, unit, or lot number
Street
Barangay
City or municipality
Province
Postal code
Relevant delivery instructions

WINKU is not responsible for delivery delays or unsuccessful deliveries caused by incomplete, inaccurate, or outdated customer information.

Please contact us as soon as possible if you notice an error in your shipping details. We cannot guarantee that changes can still be made after the order has been processed or handed over to the courier.

Delivery Attempts and Unclaimed Parcels

Customers should ensure that someone is available to receive the parcel and that the contact number provided remains reachable.

If a parcel is returned to WINKU because of repeated failed delivery attempts, refusal to accept the parcel, an incorrect address, or the recipient being unreachable, additional shipping charges may apply before the order can be sent again.

Original shipping fees are generally non-refundable unless the delivery issue was caused by an error on WINKU’s part.

Delayed or Missing Deliveries

Courier delays may occasionally occur after an order has been dispatched.

If your parcel has exceeded the estimated delivery period, please check the tracking information first and contact us at hello@winkucosmetics.com so we can assist with coordinating with the courier.

WINKU will make reasonable efforts to help investigate delayed, missing, or undelivered parcels. Final investigation timelines and outcomes may depend on the courier’s procedures.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your parcel arrives damaged, defective, incomplete, or contains the wrong item, contact us as soon as possible in accordance with our Return and Refund Policy.

Please provide:

Your order number
A description of the issue
Clear photos or videos of the parcel, shipping label, packaging, and affected product

Keep the original packaging until the concern has been reviewed.

In-Person Pickups and Returns

WINKU currently operates as an online business and does not accommodate walk-in purchases, customer pickups, or unapproved in-person returns.

Approved returns will be provided with separate return instructions. Please do not send an item back without contacting us and receiving confirmation first.